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The mission of the Utility Billing is to provide timely, comprehensive and accurate utility bills to our customers.  The billing staff consists of a Billing Supervisor, a Staff Assistant and three cashiers, all of whom strive to provide courteous professional customer relations.  Our goal is to be well informed and trained to adequately assist our customers with all of their Utility needs.

Frequently Asked Questions (FAQ)

For answers to commonly asked questions please refer to the "Utility Billing FAQ" link to the left.

Online Utility Payments

To make online utility payments please refer to the "Online Utility Payments" link to the left or the link provided below.

Pay Utility Bill Online

Forms and Applications

To access forms/applications please refer to the "Forms and Applications" link to the left.

Payment Assistance

City of Alachua customers needing payment assistance should try to make arrangements for assistance prior to the bill due date or service disconnect date.

Various social service agencies have programs established to assist those in need of payment assistance.  Please note, however, that each one of these agencies has their own requirements and restrictions which apply to requests for assistance.

Alachua County Community Support Services.......................................................(352) 264-6750

Alachua County Housing Authority (Coalition for the Homeless)..........................(352) 372-2549

Central Florida Community Action Agency (please do not call for appointment on Mondays and

let them know you are calling for Alachua assistance)...............................(352) 373-7667

Christ Central Ministries (Alachua Cares Program)...............................................(386) 418-8185

ElderCare of Alachua County.................................................................................(352) 265-9040

Housing Opportunity Program (Catholic Charities)...............................................(352) 372-1422

Project Grace (Graceworks)...................................................................................(352) 454-5043

Radiant Hands (Division of United Way)................................................................(352) 331-2800

Supportive Services for Veteran Families (Meridian - Veterans only)....................(352) 244-9827