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FAQ's

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  • New Utility Accounts FAQ's

    • Can I use a residential letter of credit?

    • How do I open an account?

    • How long will it take to connect my Utility Service after I have made application?

    • How long will it take to connect my Utility Service after I submit my application?

    • How much will Utilities cost?

    • What are the fees to open an account?

    • What will I need to bring open an Account?

    • When do I get my Residential Deposit back?

    • Will the City waive the deposit

  • Online Payments FAQ's

    • Are online payments secure?

  • Utility Billing FAQ's

    • Can I get an extension on the payment of my utility bill?

    • Can I still make a payment online if my utility services have been disconnect or are scheduled for disconnection?

    • How much will it cost to get utility services reconnected after disconnection for non-pay?

    • Non-Sufficient Funds Checks

    • What happens if I have a check returned for non-sufficient funds?

    • What if the due date falls on a weekend or a holiday when City Hall is closed?

    • What payment options are available?

    • What will the City of Alachua bill me for?

    • When can I write checks after being on “cash only” status?

    • When do I get charged a late fee and how much?

    • When is my bill due?

    • When will my service be disconnected if I fail to pay by the due date?

  • Utility Meter FAQ's

    • If the meter reader can’t access your meters